7-Eleven, Inc. operates, franchises, and licenses a chain of convenience stores in the United States, Canada, Japan, Taiwan, Thailand, South Korea, China, Malaysia, Mexico, Singapore, Australia, the Philippines, Indonesia, Norway, Sweden, and Denmark. The company offers hot food, sandwiches, bakery products, breakfast, pizza, snacks, meals, coffee, salads and side dishes, cut fruits, protein box, burgers, bottled cans, beer, and wine under the brands, such as Slurpee, Big Bite, and Big Gulp. It also offers private brand products under the 7-Select brand. Additionally, the company provides its products through online application. 7-Eleven, Inc. was formerly known as Southland Corporation and changed its name to 7-Eleven, Inc. in January 1946. The company was founded in 1927 and is based in Dallas, Texas. 7-Eleven, Inc. operates as a subsidiary of Seven-Eleven Japan Co., Ltd.
Seven & i Holdings Co., Ltd. is a Japan-based holding company engaged in the distribution business. The Company provides convenience stores, general supermarkets, department stores, restaurants, banks, IT services. The Company operates in seven business segments. Domestic Convenience Store segments operates convenience store businesses based on direct management and franchise systems, such as the operation of 7-Eleven stores in Japan. Overseas Convenience Store segment operates convenience stores, such as 7-Eleven overseas. Superstore segment is a retail business that provides food, daily necessities and other items necessary for daily life. Department Store segment conducts retail business. Finance-Related segment is involved in the banking, credit card business and leasing business. Specialty Store segment operates a retail business that provides specialized and distinctive products and services. Others segment is involved in the real estate business.
7-Eleven primarily serves customers through its core 7-Eleven businesses. This retail chain targets a broad consumer base that includes:
7-Eleven has an extensive global presence, serving customers across 17 countries worldwide, primarily in Asia and the Americas.
7-Eeleven’s core business, provides value to its customers in the following ways:
7-Eleven principally serves its customers through its chain of 7-Eleven-branded retail outlets. The company currently operates a network of more than 66,500 stores, primarily across Asia and the Americas.
In these stores, the company serves its customers directly through its extensive team of in-store sales and service personnel, who sell products and services directly to customers.
In addition to selling products directly through its stores, 7-Eleven also offers online shopping through its website at www.7-eleven.com.
This service allows customers to purchase products – including hot snacks and beverages – and have them delivered to their home via the 7NOW delivery service. 7-Eleven also provides customers with an app, through which they are able to access deals, rewards and benefits, and a faster checkout experience.
7-Eleven’s stores are supported by a large distribution and logistics network that includes joint distribution centres and delivery operations.
This infrastructure helps to ensure that the company has fresh food and beverage products to sell to its customers on a daily basis.
7-Eleven offers its products to customers on a self-service basis through its online store, and on a largely self-service basis through its physical retail locations.
Customers are served in-store by the company’s sales and service personnel, who sell products to customers directly.
The company seeks to establish longstanding relationships with its customers, by offering and convenient, efficient and pleasant shopping experience. The company’s personnel are key in delivering this.
In addition to the assistance 7-Eleven offers to customers in-store, the company also provides information to customers via its website and operates a dedicated customer service team that is available over the phone to assist customers with a range of issues.
7-Eleven offers a rewards scheme to frequent customers, through which consumers are able to access deals, discounts, and rewards.
The company also uses its mobile app and website to communicate similar offers to customers. 7-Eleven additionally operates a number of social media accounts – including with Facebook, Twitter, Instagram, and Snapchat – through which it interacts directly with consumers, providing updates and handling customer queries and complaints.
7-Eleven functions as a holding company for various retail assets in Japan and abroad. Its principal business is the operation of the 7-Eleven retail chain across Asia and the Americas.
7-Eleven organises its operations into seven business segments: the Convenience Store segment, through which the company operates a large network of convenience stores under the 7-Eleven brand through direct operation and franchising; the Super Store segment, through which the company operates general supermarkets, food supermarkets and specialty stores; the Department Store segment, through which the company operates department stores, notably Sogo & Seibu; the Food Service segment, through which the company is engaged in the restaurant business, the contract food business and the fast food business; the Financial-related segment, through which the company is engaged in the banking service, credit card and leasing business; the Mail Order segment, through which the company is engaged in the mail order business and the sale of gift products; and the Others segment, through which the company is engaged in the IT business, and the gasoline wholesale business.
7-Eleven works closely with a broad range of partners in the operation of its core 7-Eleven business in Japan and overseas.
These partners can be organised broadly into the following categories.
In recent years, 7-Eleven has partnered with WD Partners on ways to update the look and experience of its stores, and with NEC, as part of a strategic IT partnership for the global 7-Eleven network.
7-Eleven’s key resources are its products and inventory, its suppliers and supply chain, its storage and distribution infrastructure, its personnel, and its physical retail locations.
Most key to the company’s operations are the products its offers and its sales personnel, both of which are essential in providing the customer experience for which 7-Eleven is known.
The company’s business also depends on its IT and communications infrastructure – in particular with regard to its online store and mobile app, and various its partnerships.
7-Eleven incurs costs in relation to the procurement, storage, and distribution of its products across its network of stores around the world, as well the payment of salaries and benefits to its extensive global workforce across its offices, stores, and distribution centres.
The company also incurs costs in relation to the development and maintenance of its IT and communications infrastructure, the management of its partnerships, the procurement of external services and equipment, and the implementation of marketing campaigns.
7-Eleven generates revenue primarily through the sale of snacks, beverages, and other convenience products to consumers via its network of retail outlets.
Its revenue is derived principally from direct, in-store sales, as well sales made via its online store and delivery service.
7-Eleven also generates a portion of its revenue through the collection of franchising fees from various companies and business owners that operate 7-Eleven stores as franchisees.
|Industry||Retail (Convenience stores)|
|Founded||19271927) (as Tote'm Stores)(|
|Founder||Joe C. Thompson|
Number of locations
|Joseph DePinto (CEO & President) Stanley Reynolds (EVP & CFO)|
|Products||Slurpee beverage Big Gulp beverage cup Other products include: coffee, candy, prepared foods, gasoline, dairy, snacks, various assortment of beverages|
Number of employees
|Parent||Seven & I Holdings Co. (2005–present)|
|Kabushiki gaisha Sebun ando Ai Hōrudingusu|
|Traded as||TYO: 3382 TOPIX Core 30 Component|
|Founded||September 1, 2005 (2005-09-01) (from merger)|
|Headquarters||8-8, Nibancho, Chiyoda, Tokyo, Japan|
|Ryuichi Isaka, President|
|Services||Department stores, Superstores, Supermarkets, Convenience stores, Restaurants, Financial services|
|Revenue||¥4.786 trillion (2012)|
|¥292.06 billion (2012)|
|¥129.83 billion (2012)|
|Total assets||¥3.889 trillion (2012)|
|Total equity||¥1.860 trillion (2012)|
Number of employees
|Subsidiaries||Seven-Eleven Ito-Yokado Sogo & Seibu Seven Bank|